Refund & Cancellation Policy
Effective Date: September 22, 2026
My Aspiration Spa values your time and commitment. This Refund & Cancellation Policy explains the terms applicable to purchases, appointment cancellations, and rescheduling.
All Sales Are Final
All services, packages, memberships, and promotional purchases are final sale, except where otherwise required by applicable law.
No refunds are provided for completed services, partially used packages, or missed appointments, except where required by law.
Package & Prepaid Services
Package purchases are non-refundable once any session has been used, except where otherwise required by applicable law.
Unused sessions within a package are non-transferable.
Packages may have expiration periods, which will be disclosed at the time of purchase.
Failure to use purchased sessions within the applicable timeframe does not qualify for a refund except where otherwise required by law.
Cancellations & No-Shows
Appointments may be canceled or rescheduled when at least 24 hours’ notice is provided.
A $40 deposit is required to secure an appointment.
- If a client cancels or reschedules with at least 24 hours’ notice, the $40 deposit may be applied toward the rescheduled appointment.
- If a client cancels or reschedules less than 24 hours before the scheduled appointment, the $40 deposit is forfeited.
- If a client does not attend the scheduled appointment, the $40 deposit is forfeited.
If you need to cancel or reschedule, please contact My Aspiration Spa as soon as possible and at least 24 hours before your scheduled appointment time.
Medical or Personal Circumstances
We understand that unexpected circumstances may arise. Any exception or accommodation is considered at the discretion of My Aspiration Spa, subject to applicable law.
An exception provided in one circumstance does not change this policy or establish an ongoing exception for future appointments.
Financing & Refunds
For services purchased using third-party financing, including Cherry or CareCredit, any approved refund or adjustment will be processed in accordance with the applicable provider’s requirements and policies.
My Aspiration Spa does not control the financing provider’s processing timelines, account adjustments, or financing terms.
Clients remain responsible for their financing obligations unless and until the applicable financing provider confirms an adjustment.
Service Eligibility & Safety
My Aspiration Spa reserves the right to postpone, decline, or discontinue a service when:
- The service may be unsafe or inappropriate
- Applicable eligibility or clearance requirements have not been met
- Required information has not been provided
- Other circumstances make proceeding with the service inappropriate
Any payment or refund determination in these circumstances will be handled in accordance with this policy, applicable purchase terms, and applicable law.
Chargebacks & Payment Disputes
Clients are encouraged to contact My Aspiration Spa directly if they have a concern regarding a payment or service so that the matter can be reviewed.
Nothing in this policy limits any rights or remedies available to a client under applicable law.
Policy Acknowledgment
By booking or purchasing services, clients acknowledge the payment, cancellation, and rescheduling terms disclosed by My Aspiration Spa.
Policy Updates
My Aspiration Spa may update this policy from time to time. The current version will be made available on our website.